Best Doctors Second Medical Opinion

A world of medical expertise at your fingertips

If you or a member of your family become ill or had an accident, it would be reassuring to know that you had the correct diagnosis and treatment plan. With the Best Doctors service, you can get a second medical opinion from a world leading expert so you can double check a diagnosis, investigate alternatives and get additional treatment options for any condition affecting your quality of life. You get access to 50,000 world-renowned specialists with 450 specialities and sub specialities who will work with your own doctors and consultants to advise on the best course of action. It can also be used for conditions diagnosed before taking out your cover with Aviva.

Who can use this service?

This service is available to you, your children up to age 18 (or 23 if in full-time education)
Your spouse or partner
PLUS your parents AND your spouse/partner’s parents.

How does it work?

You decide how you want us to contact you (phone or email) and complete the online form. Your personal GP case manager will contact you to explain the process which involves four steps:

1 Gathering your information

A dedicated case manager will be assigned to you who will guide you through the whole process and start gathering the necessary information about your case.
2 Review of medical records

A clinical committee will perform an initial review of the medical records and other documents you provide.
3 Expert Selection

The clinical committee will start the process of selecting the most experienced international medical experts in the relevant pathology.
4 Case Analysis

You case manager will send your case details to the selected experts for review and maintain telephone contact in order to discuss the specifics of the case with you (and with your treating physician if desired).

Do you have questions and concerns around your diagnosis or treatment plan? Would you like to make a more informed decision about your planned treatment? If so, you can ask our doctors from the comfort of your own home.
This is not an emergency service and below are examples of conditions we cannot treat. If you are feeling severely unwell, we advise you to contact your local emergency services.
What we don't treat: Chest pain, shortness of breath, severe abdominal pain, heavy bleeding, thoughts of suicide or self-harm, confusion, loss of consciousness, severe infection, severe pain, suspected stroke, seizures, pregnancy complications, high fever in unwell infant.

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